StubHub store in New York City. Used under CC 2.0 licence. (Ajay Suresh/Flickr)

StubHub to pay $1.3 million penalty in misleading ticket price claims case

Competition Bureau found that company was not selling tickets for cost it had promoted

StubHub Canada Ltd. and StubHub Inc. will pay a $1.3 million penalty for making misleading pricing claims and will ensure costs for Canadian events it sells tickets to are posted with their mandatory fees.

The penalty is part of an agreement the entertainment and sport ticket reseller made through the Competition Tribunal after the Competition Bureau discovered StubHub advertised tickets at “unattainable” prices on its websites, mobile apps and in promotional emails to Canadians.

The Bureau says its investigation found that StubHub was charging mandatory fees above the price advertised and was not selling tickets for the cost it had promoted.

The Bureau says consumers couldn’t see the full cost of their ticket unless they clicked or tapped to turn on pricing option filters or waited until later in the purchasing process.

Some consumers who filtered results to see tickets that were inclusive of fees were still asked to pay more than the prices they were originally shown.

The Bureau says StubHub voluntarily co-operated to resolve the matter and will launch a compliance program that ensures it complies with the law and prevents advertising issues.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Officials say no drought worries with below-normal snowpack

Snow pillow nearest to Nanaimo at 69 per cent of normal levels, says B.C. government official

Affordable apartments planned for Nanaimo’s Brechin Hill neighbourhood

Proposed development would be near Terminal Park plaza and B.C. Ferries’ Departure Bay terminal

Storm score a Game 2 win against Buccaneers

VIJHL playoff series between Nanaimo and Campbell River tied 1-1

Wee Tipple Party whiskies and fine foods nourish Nanaimo’s performing arts

Crimson Coast Dance fundraiser happens Friday, March 6, at the Grand Hotel

‘Going green’ en vogue for Prom Closet Nanaimo

Non-profit event looking to make high school prom less cost-prohibitive goes March 5-7

Beefs & Bouquets, Feb. 27

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Francophone festivities in Nanaimo this weekend

French Canadian culture and cuisine highlight Maple Sugar Festival du Sucre d’Érable

Two law enforcement trucks ‘deliberately’ set on fire in northern B.C., RCMP say

Police say they have video evidence of a person in the area of the truck fires

B.C. mother, daughter return home after coronavirus quarantine in Asia

Jensine Morabito and her daughter were on Holland America’s Westerdam but did not catch the virus

Leap Year means we get an extra day in February, so how are you spending it?

People online have a number of suggestions and plans on how they will be spending Saturday

Greta sticker that drew outrage in Alberta not child pornography: RCMP

X-Site Energy Services has denied having anything to do with the stickers

Bald eagle hit by train in northern B.C. has a chance of survival

The raptor has been taken to OWL in the Lower Mainland for recovery

Most Read