The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang

Shopify says two ‘rogue’ employees involved in data breach to obtain customer records

Shopify says it doesn’t have evidence at this point in the investigation that the data was used

Shopify Inc. is working with the FBI after two “rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants.

The Ottawa-based tech firm says it terminated the employees’ access to its network and referred the data breach to law enforcement.

Shopify says it doesn’t have evidence at this point in the investigation that the data was used.

It says fewer than 200 merchants whose stores were illegitimately accessed are at risk of having had their customer data exposed. This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased.

Complete payment card numbers or other sensitive personal or financial information were not involved.

Shopify, which is Canada’s most valuable company, says the incident was not the result of a technical vulnerability in its platform, and emphasized that the vast majority its customers are not affected.

“We don’t take these events lightly at Shopify. We have zero tolerance for platform abuse and will take action to preserve the confidence of our community and the integrity of our product,” it said in a company message board.

“To put it simply, we are committed to protecting our platform, our merchants, and their customers. We will continue to work hard to earn your trust every day.”

ALSO READ: BC Liberals must change gears from election cynicism, focus on the issues, UBC professors say

The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

(BLACK PRESS FILE PHOTO)
Nanaimo man killed in Highway 4 crash

RCMP say dirt bike turned ‘suddenly’ into traffic

Nanaimo RCMP arrest man with axe in downtown park. (File photo)
Man seen with axe at Nanaimo park, numerous RCMP officers respond

Incident happened Friday evening at Maffeo Sutton Park

Nanaimo Track and Field club member Olivia Lundman set a Canadian record in the U18 3,000-metre race walk event at meet in Kamloops this past weekend. (Photo submitted)
Nanaimo Track and Field Club race walker sets national record at her first meet of the season

Olivia Lundman breaks 30-year-old mark in U18 3,000-metre race walk

BC Liberal candidate Duck Paterson on the campaign trail. (Submitted photo)
BC Liberal candidate Duck Paterson clarifies position on climate change

Paterson calls human activity a ‘contributing’ factor and says climate change must be addressed

Bouquet to the person who sent the beef about the rude couple at the fast food restaurant. I want to say a huge thank you for standing up for that poor person who had to endure their bullying. That couple would be my father and his girlfriend. It’s about time someone told them off.
Beefs & Bouquets, Oct. 21

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Provincial health officer Dr. Bonnie Henry presents modelling of COVID-19 spread in B.C., March 25, 2020. (B.C. government photo)
B.C. sets another COVID-19 record with 203 new cases

up to 1,766 active cases in B.C., two more deaths

RCMP. (Phil McLachlan - Black Press Media)
British Columbia man dies during ski trip near glacier west of Calgary

Kananaskis Public Safety and Alpine Helicopters responded around 2:30 p.m.

Prime Minister Justin Trudeau arrives on Parliament Hill in Ottawa on Monday, Oct. 19, 2020, following a week-long break for the House of Commons. THE CANADIAN PRESS/Sean Kilpatrick
One crisis after another for Trudeau since last federal election one year ago

It has been a year of unprecedented calamity and crisis

Candidates in the Nanaimo riding include Kathleen Jones, B.C. Liberal Party, top left; Sheila Malcolmson, NDP; Lia Versaevel, Green Party. (Photos submitted/News Bulletin photo/Elections B.C. image)
B.C. VOTES 2020: Nanaimo candidates

Provincial election candidates discuss their priorities in their own words

Candidates in the Parksville-Qualicum riding include Rob Lyon, B.C. Green Party, top left; Don Purdey, Conservatives; John St. John, independent; Michelle Stilwell, B.C. Liberals; and Adam Walker, B.C. NDP. (Photos submitted/Elections B.C. image)
B.C. VOTES 2020: Parksville-Qualicum candidates

Provincial election candidates discuss their priorities in their own words

Candidates in the Nanaimo-North Cowichan riding include Chris Istace, B.C. Green Party, top left; Duck Paterson, B.C. Liberals; and Doug Routley, NDP. (Photos submitted/Elections B.C. image)
B.C. VOTES 2020: Nanaimo-North Cowichan candidates

Provincial election candidates discuss their priorities in their own words

Rotary Centennial Garden at Maffeo Sutton Park. (Sean Fenzl photo)
New Rotary garden officially open at Nanaimo’s Maffeo Sutton Park

Rotary Centennial Garden design inspired by the shoreline

Members of the Sipekne’katik First Nation load lobster traps on the wharf in Saulnierville, N.S., after launching its own self-regulated fishery on Thursday, Sept. 17, 2020. THE CANADIAN PRESS/Andrew Vaughan
Vancouver Island First Nations back Nova Scotia’s Indigenous lobster fishermen

Nuu-chah-nulth Tribal Council calls for action before lives are lost

Most Read