t

t

How to tell if a call from ‘CRA’ is legitimate or a scam

Expert says it’s important to verify you really are dealing with the CRA before you give out any info

The scam is a common one: a phone call claiming to be the Canada Revenue Agency demanding an immediate payment.

If you think it might really be the government calling you about your taxes, you should verify it is before you do anything, experts say.

Cherolle Prince, a financial crimes expert at KPMG, says you want to trust, but verify you really are dealing with the CRA before you give out any information.

“Ask the right questions to yourself, does this call make sense,” she said. “Why does the CRA need that information? Have I provided that to them already? What would they be doing with that information and why do they need it now?”

Prince says a red flag may be if the caller is asking for information over the phone that CRA should already have if they are calling you.

“Yes the CRA may ask you questions, but they aren’t going to call you and ask for personal information. If you call them, they may ask for personal information as a way to identify you, it is part of their authentication protocol, but they would not call you for that information,” she said.

CRA spokesman Paul Murphy says if you’re unsure it really is the tax agency calling that you should to ask the caller for their name, which CRA office they are calling from and their phone number.

Then, Murphy says, hang up and contact CRA using the general inquiry number on the agency’s website before you provide any information and ask them to verify that the call was legitimate.

“The call display option isn’t always the best because these scammers will use technology to spoof that they are calling from Canada, that they are calling from Ottawa or what have you,” he said.

Murphy says CRA will never demand immediate payment in Bitcoin or gift cards.

Another red flag, Murphy says, is if the caller tells you not to talk to anyone such as a family member or your accountant about the matter.

“That’s not something a CRA employee would ever demand of you. You have a right to have representation, you have the right to talk to somebody about your personal tax dealings before you deal with the CRA,” he said.

Just because CRA is calling it doesn’t mean you’re facing an audit. In most cases, the agency says, it is a routine check.

Depending on the circumstances, if you filed your tax return electronically, the agency may be seeking things like RRSP or charitable contribution receipts that would have been filed if you had filed a paper tax return.

Carmela Pallotto, a tax partner at KPMG, says an initial phone call from CRA is very rare.

“It is not unheard of, but normally they would correspond by mail and not by email either,” she said.

“They do not email unless you’ve already entered into some sort of dialogue with them and you’ve asked them to email you something and even then they are extremely hesitant to email you anything, that’s just not the way they operate.”

Pallotto said if the caller is demanding immediate payment, that’s just not how CRA works.

“It’s never immediate. They usually give you a period of time to respond to a request because they understand you might not have everything readily available,” she said.

“You shouldn’t be afraid to have to call CRA back.”

—Craig Wong, The Canadian Press

RELATED: Phone call scammers now preying on COVID-19 fears

Scamstaxes

Just Posted

Nanaimo artist Dave Stevens is displaying paintings inspired by arbutus trees and the Millstone River at Nanaimo Harbourfront Library from now until the end of fall. (Josef Jacobson/News Bulletin)
Nanaimo writer and artist’s work goes up at Harbourfront library

Dave Stevens presents work inspired by arbutus trees and the Millstone River

The courthouse in Nanaimo. (News Bulletin file)
Nanaimo man, already in jail, found guilty of sexual abuse of sons

Man previously sentenced for sexual interference involving girl in Nanaimo

Members of the Department of Fisheries and Oceans’ Marine Mammal Response Program rescued an adult humpback what that was entangled in commercial fishing gear in the waters off of Entrance Island on Thursday, June 10. (Photo courtesy Marine Mammal Response Program)
Rescuers free humpback ‘anchored’ down by prawn traps near Nanaimo

Department of Fisheries and Oceans responders spend hours untangling whale

Stuffed toys, many with donations pinned to them, are piled in the Lions Pavilion at Maffeo Sutton Park at a vigil May 31 honouring the 215 Indigenous children whose remains were discovered outside a residential school in Kamloops. (News Bulletin file photo)
Thousands donated to child and family service agency following Nanaimo vigil

Toys and money donated to Kw’umut Lelum child and family services

A section of proposed Harbourfront Walkway between White Eagle Terrace and Battersea Road. (City of Nanaimo image)
Nanaimo’s proposed walkway extension project estimated at $25-30 million

City asking for feedback on concepts to connect Departure Bay Beach and ferry terminal

Members of the Department of Fisheries and Oceans’ Marine Mammal Response Program rescued an adult humpback what that was entangled in commercial fishing gear in the waters off of Entrance Island on Thursday, June 10. (Photo courtesy Marine Mammal Response Program)
Rescuers free humpback ‘anchored’ down by prawn traps near Nanaimo

Department of Fisheries and Oceans responders spend hours untangling whale

British Columbia-Yukon Community News Association’s 2021 Ma Murray Awards were handed out during a virtual ceremony on Friday, June 10. (Screen grab)
Black Press Media winners take gold at B.C. and Yukon journalism awards

Publications received nods in dozens of categories

Frank Phillips receives a visit from his wife Rena at Nanaimo Seniors Village on their 61st wedding anniversary, March 31, 2020. Social visits have been allowed since COVID-19 vaccination has been offered in all care homes. (Nanaimo News Bulletin)
B.C. prepares mandatory vaccination for senior care homes

180 more cases of COVID-19 in B.C. Friday, one more death

A Comox Valley shellfish operator pleaded guilty and was fined $10,000 in provincial court in Courtenay earlier this year. Record file photo
B.C. clam harvester fined $10,000 for Fisheries Act violations

Charges against three others were stayed in Courtenay Provincial Court

Small town residents Reed and Dusty, played by drama students Niya Irving and Cole Simpson, contemplate what brought them to a condemned park and what is keeping them there in the Dover Bay Secondary School production of ‘Bethel Park Falls.’ (Josef Jacobson/News Bulletin)
High school drama students present outdoor performance at Nanaimo’s Dover Bay

Production to be staged in school courtyard with in-person audience

Police in Nanaimo hope the public can help find Sarah Duguay so investigators can check on her well-being. (Photo submitted)
Nanaimo RCMP trying to find woman who called police for help but hasn’t been located

Sarah Duguay, 40, not reported missing, but police want to check on her well-being

Beef to the pet owner who brought his puppy into the cold beer and wine store, where it promptly peed on another customer’s ankle.
Beefs & Bouquets, June 9

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Chilliwack cocaine trafficker Clayton Eheler seen with a tiger somewhere in Asia in 2014. Eheler was sentenced to nine years jail in 2018, but was released on bail in October 2020 pending his appeal of conviction.(Facebook)
Director of civil forfeiture seeks $140,000 from Fraser Valley drug dealer’s father-in-law

Clayton Eheler’s father-in-law Ray Morrissey caught with money in Fort St. John by B.C.’s gang unit

Lorraine Gibson, 90, received a COVID-19 immunization at the South Surrey Park and Ride vaccination clinic. (File photo: Aaron Hinks)
Surrey has had 25% of B.C.’s total COVID-19 cases

Surrey recorded 4,012 cases in May

Most Read