Air Travel

A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. Consumer rights advocates are criticizing the latest statement on airline refunds from the country’s transport regulator, saying it contradicts federal and provincial law to the detriment of customers. THE CANADIAN PRESS/Darryl Dyck

Advocacy groups slam regulator’s latest statement on airline refunds

The Canadian Transportation Agency updated its statement on vouchers last week

 

A model airplane is seen in front of the newly-revealed Air Canada Boeing 787-8 Dreamliner aircraft at a hangar at the Toronto Pearson International Airport in Mississauga, Ont., Thursday, February 9, 2017. Air Canada’s three Aeroplan credit card partners are updating the features of the airline’s main customer loyalty program for travellers.THE CANADIAN PRESS/Mark Blinch

Air Miles or cash back? How to manage your travel rewards during a pandemic

The good news is that even travel-focused loyalty programs have become more flexible in recent years

 

Backdropped by a poster with a European Union flag, a youth wearing a mask to help protect against the spread of coronavirus walks in Istanbul, Friday, Oct. 2, 2020. The European Union’s council has re-imposed a travel restriction on Canada as it battles a second wave of the COVID-19 pandemic. THE CANADIAN PRESS/AP/Emrah Gurel

EU reimposes travel restriction on Canada amid rising pandemic numbers

Canada, along with Georgia and Tunisia, were deleted from a list of countries from which travel had been allowed

Backdropped by a poster with a European Union flag, a youth wearing a mask to help protect against the spread of coronavirus walks in Istanbul, Friday, Oct. 2, 2020. The European Union’s council has re-imposed a travel restriction on Canada as it battles a second wave of the COVID-19 pandemic. THE CANADIAN PRESS/AP/Emrah Gurel
People check in at WestJet at Pearson International airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Westjet has announced that it will be laying off staff and cutting flights to some cities in Atlantic Canada. THE CANADIAN PRESS/Nathan Denette
People check in at WestJet at Pearson International airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Westjet has announced that it will be laying off staff and cutting flights to some cities in Atlantic Canada. THE CANADIAN PRESS/Nathan Denette
A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. Regional airlines are demanding immediate action from Ottawa to prop up the beleaguered sector, but reject the idea of a federal stake in carriers. THE CANADIAN PRESS/Jonathan Hayward

VIDEO: Opposition parties demand passenger refunds as condition of any airline bailouts

Air Canada, WestJet have laid off or furloughed more than 30,000 employees since March

A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. Regional airlines are demanding immediate action from Ottawa to prop up the beleaguered sector, but reject the idea of a federal stake in carriers. THE CANADIAN PRESS/Jonathan Hayward
WestJet says it is indefinitely suspending operations to several east coast cities, as well as suspending operations between Toronto and Quebec City. A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S. on Monday, July 6, 2020. THE CANADIAN PRESS/Andrew Vaughan

WestJet cutting flights to Atlantic Canada, laying off staff

The airline is also suspending operations between Toronto and Quebec City

WestJet says it is indefinitely suspending operations to several east coast cities, as well as suspending operations between Toronto and Quebec City. A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S. on Monday, July 6, 2020. THE CANADIAN PRESS/Andrew Vaughan
A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S., Monday, July 6, 2020. WestJet Airlines Ltd. is now offering refunds to customers with European flights that it cancelled due to the COVID-19 pandemic. THE CANADIAN PRESS/Andrew Vaughan

WestJet offers refunds to passengers with cancelled European flights

WestJet is contacting guests with eligible flights who had already accepted travel credit

A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S., Monday, July 6, 2020. WestJet Airlines Ltd. is now offering refunds to customers with European flights that it cancelled due to the COVID-19 pandemic. THE CANADIAN PRESS/Andrew Vaughan
A Boeing 737 MAX jet heads to a landing at Boeing Field following a test flight Monday, June 29, 2020, in Seattle. Federal regulators on Monday, Aug. 3, 2020 outlined a list of design changes they will require in the Boeing 737 Max to fix safety issues that were discovered after two deadly crashes that led to the worldwide grounding of the plane. (AP Photo/Elaine Thompson)

Boeing 737 MAX test flights begin in Vancouver to determine if planes are safe to fly

Canada will take part in a joint global approval process in London starting Sept. 14

A Boeing 737 MAX jet heads to a landing at Boeing Field following a test flight Monday, June 29, 2020, in Seattle. Federal regulators on Monday, Aug. 3, 2020 outlined a list of design changes they will require in the Boeing 737 Max to fix safety issues that were discovered after two deadly crashes that led to the worldwide grounding of the plane. (AP Photo/Elaine Thompson)
A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. THE CANADIAN PRESS/Jonathan Hayward

Canadians filed more than 8,000 complaints about airlines to agency since March

Canadian airlines have typically offered flight credit valid for two years after they cancel a trip

A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. THE CANADIAN PRESS/Jonathan Hayward
This is the first time Air North has been named Best Airline in Canada by Travellers’ Choice. Photo via Air North.

Air North, Yukon’s Airline named Best Airline in Canada

Flying with Air North, passengers can expect memorable travel.

This is the first time Air North has been named Best Airline in Canada by Travellers’ Choice. Photo via Air North.
Chief Public Health Officer of Canada Dr. Theresa Tam speaks at a news conference on the COVID-19 pandemic on Parliament Hill in Ottawa, on Friday, July 31, 2020. THE CANADIAN PRESS/Justin Tang

Feds look to finalize deal with airlines amid contact tracing concerns

Dr. Tam also said there hasn’t been a confirmed case of in-flight transmission

Chief Public Health Officer of Canada Dr. Theresa Tam speaks at a news conference on the COVID-19 pandemic on Parliament Hill in Ottawa, on Friday, July 31, 2020. THE CANADIAN PRESS/Justin Tang
A passenger uses an Air Canada self service check-in kiosk at Montreal-Trudeau International Airport in Montreal, on Friday, July 31, 2020. THE CANADIAN PRESS/Paul Chiasson

Airlines dispute Dr. Henry’s claim they ‘very rarely’ give accurate COVID contact tracing info

Air Canada, WestJet say they provide names and contact information

A passenger uses an Air Canada self service check-in kiosk at Montreal-Trudeau International Airport in Montreal, on Friday, July 31, 2020. THE CANADIAN PRESS/Paul Chiasson
FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. (Contributed)

Air passenger advocacy group asks top court to hear ticket refund case

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public

FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. (Contributed)
A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. A new poll suggests turbulence ahead when it comes to the airlines winning public support for their current COVID-19 plans. THE CANADIAN PRESS/Darryl Dyck

Turbulence in Canadian opinion on airlines COVID-19 response: poll

Thousands of people have beseeched Transport Minister Marc Garneau to compel airlines to issue refunds,

A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. A new poll suggests turbulence ahead when it comes to the airlines winning public support for their current COVID-19 plans. THE CANADIAN PRESS/Darryl Dyck
Air passenger Karen Kabiri is shown at Pierre Trudeau International Airport in Montreal, Monday, June 29, 2020. One day before Canada’s two largest airlines end so-called seat distancing, travellers have mixed feelings about stepping on board an aircraft in the age of COVID-19. Starting on Canada Day, Air Canada and WestJet will resume the sale of adjacent seats, which they had largely blocked to help prevent viral spread. THE CANADIAN PRESS/Christopher Reynolds

‘A little bit scary for everybody’: Air passengers wary as new rules take effect

Starting on Canada Day, Air Canada and WestJet will resume the sale of adjacent seats

Air passenger Karen Kabiri is shown at Pierre Trudeau International Airport in Montreal, Monday, June 29, 2020. One day before Canada’s two largest airlines end so-called seat distancing, travellers have mixed feelings about stepping on board an aircraft in the age of COVID-19. Starting on Canada Day, Air Canada and WestJet will resume the sale of adjacent seats, which they had largely blocked to help prevent viral spread. THE CANADIAN PRESS/Christopher Reynolds
FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. THE CANADIAN PRESS/Andrew Vaughan

Canada extends travel ban for non-U.S. foreign travellers to July 31

Ban is separate from that which prevents U.S-Canada border crossings

FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. THE CANADIAN PRESS/Andrew Vaughan
An Air Canada flight departing for Toronto, bottom, taxis to a runway as a Westjet flight bound for Palm Springs takes off at Vancouver International Airport, in Richmond, B.C., on Friday, March 20, 2020. British Columbia Health Minister Adrian Dix says he wants to see the evidence that it’s safe for the country’s two largest airlines to drop their in-flight distancing policies during the pandemic. THE CANADIAN PRESS/Darryl Dyck

B.C. says show us evidence safe to fly if airlines drop in-flight distancing

Air Canada and WestJet announced they are ending their on-board seat distancing policies

An Air Canada flight departing for Toronto, bottom, taxis to a runway as a Westjet flight bound for Palm Springs takes off at Vancouver International Airport, in Richmond, B.C., on Friday, March 20, 2020. British Columbia Health Minister Adrian Dix says he wants to see the evidence that it’s safe for the country’s two largest airlines to drop their in-flight distancing policies during the pandemic. THE CANADIAN PRESS/Darryl Dyck
Scott Streiner, Chairman & CEO of the Canadian Transportation Agency (CTA) and Marc Garneau, Minister of Transport, launch the final provisions of the Air Passenger Protection Regulations during a press conference at the Ottawa International Airport in Ottawa on Friday, Dec. 13, 2019. Steiner says Canada may need to rethink its passenger protection rules after hundreds of thousands flight cancellations prompted by the COVID-19 pandemic left travellers out of pocket. THE CANADIAN PRESS/Sean Kilpatrick

Watchdog says flight refund rules may need reworking to address possible ‘gaps’

Most Canadian airlines have offered credits for a cancelled flight that are valid for at least two years

Scott Streiner, Chairman & CEO of the Canadian Transportation Agency (CTA) and Marc Garneau, Minister of Transport, launch the final provisions of the Air Passenger Protection Regulations during a press conference at the Ottawa International Airport in Ottawa on Friday, Dec. 13, 2019. Steiner says Canada may need to rethink its passenger protection rules after hundreds of thousands flight cancellations prompted by the COVID-19 pandemic left travellers out of pocket. THE CANADIAN PRESS/Sean Kilpatrick
FILE – An Air Canada Boeing 737 Max 8 aircraft is shown next to a gate at Trudeau Airport in Montreal on March 13, 2019. THE CANADIAN PRESS/Graham Hughes

Airlines face MPs’ frustration over health concerns, lack of refunds

Transport Canada officials also faced questions about refunds and health measures

FILE – An Air Canada Boeing 737 Max 8 aircraft is shown next to a gate at Trudeau Airport in Montreal on March 13, 2019. THE CANADIAN PRESS/Graham Hughes