FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A forested area of the Notch trail at Fairwinds Lakes District park in Nanoose Bay. (News Bulletin file photo)
Editorial: Don’t wait for pandemic to end to protect planet

This Earth Day, April 22, think about ways to protect the environment and combat climate change

Vancouver Island Connector and Tofino Bus is putting a 41-passenger electric bus through its paces in a three-month trial run between Nanaimo and Victoria. (Photo submitted)
Electric bus on trial run serving Nanaimo-to-Victoria route

Vancouver Island Connector and Tofino Bus trying out 41-seat electric coach for three months

Nanaimo Regional General Hospital. (News Bulletin file photo)
Two more COVID-19 cases identified as part of outbreak at Nanaimo hospital

Island Health says outbreak remains contained to one unit and the ‘hospital is still a safe place’

Beef. I noticed a man who had apparently toppled out of his wheelchair and was lying on Boundary Avenue near the hospital’s emergency department. I was shocked as numerous people casually walked by and ignored him. Thank you to the kind gentleman and others who did stop to offer help.
Beefs & Bouquets, April 21

To submit a bouquet or a beef to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Beef. I noticed a man who had apparently toppled out of his wheelchair and was lying on Boundary Avenue near the hospital’s emergency department. I was shocked as numerous people casually walked by and ignored him. Thank you to the kind gentleman and others who did stop to offer help.
Beefs & Bouquets, April 21

To submit a bouquet or a beef to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Aria Pendak Jefferson cuddles ChiChi, the family cat that ran away two years ago in Ucluelet. The feline was missing until Courtney Johnson and Barry Edge discovered her in the parking lot of the Canadian Princess earlier this month. Aria and her parents were reunited with ChiChi in a parking lot in Port Alberni. (SUSAN QUINN/ Alberni Valley News)
An Island girl’s wish is answered as her cat came back

Courtenay family reunited with cat that went missing in Ucluelet in 2019

There are lots of resources for seniors looking for information about COVID-19. (Kevin Rothbauer/Citizen)
COVID questions? Here are some phone-based resources available for seniors

Here is a list of numbers to keep on hand for Vancouver Islanders who aren’t fond of computers

Chum Salmon fry being examined with multiple motile and attached sea lice on Vargas Island. (Cedar Coast Field Station photo)
Study: Tofino fish farm sea lice infestations add fuel to push to remove open pens

Ahousaht First Nation asking for higher standards than what DFO requires

The City of Nanaimo will further investigate an initiative to set up two 12-cabin sites to create transitional emergency housing for people experiencing homelessness. (Black Press file photo)
City of Nanaimo will ask for expressions of interest to operate tiny cabin sites

Staff expresses concern about workload, councillor says sheltering people must take priority

Meng Wanzhou, chief financial officer of Huawei, walks down the street with an acquaintance after leaving B.C. Supreme Court during a lunch break at her extradition hearing, in Vancouver, B.C., Thursday, April 1, 2021. A judge is scheduled to release her decision today on a request to delay the final leg of hearings in Meng Wanzhou’s extradition case. THE CANADIAN PRESS/Rich Lam
B.C. judge grants Meng Wanzhou’s request to delay extradition hearings

Lawyers for Canada’s attorney general had argued there is no justification to delay proceedings in the case

FILE – The Instagram app is shown on an iPhone in Toronto on Monday, March 19, 2018. THE CANADIAN PRESS/Graeme Roy
Judge acquits B.C. teen boy ‘set up’ on sex assault charge based on Instagram messages

The girl and her friends did not have ‘good intentions’ towards the accused, judge says

Kai Palkeinen recently helped a car stuck on the riverbed near the Big Eddy Bridge. While the car could not be saved, some of the driver’s belongings were. It’s common for vehicles to get stuck in the area due to significantly changing river levels from Revelstoke Dam. (Photo by Kai Palkeinen)
“I just sank a car’: Revelstoke resident tries to save vehicle from the Columbia River

Although it’s not permitted, the riverbed near the city is popular for off roading

Most Read