Regional District of Nanaimo is set to implement new registration process for residents using handyDART services.

Regional District of Nanaimo to apply new HandyDART registration process

Applicants to be evaluated by mobility co-ordinator

Starting next year, those wishing to use the Regional District of Nanaimo’s HandyDART services must register in-person and be assessed by a mobility co-ordinator.

The RDN board approved a staff recommendation to update the current process, which only requires a paper-based self-application form.

HandyDART is a public transit service that uses specially equipped vehicles designed to carry passengers with physical or cognitive disabilities who are unable to use public transit without assistance.

Superintendent for planning and scheduling, Erica Beauchamp, reported that the new requirement would be accurate as it will ensure the needs and abilities of applicants are matched with the most appropriate type of transit services available. The mobility co-ordinator would evaluate both the applicant’s cognitive and physical abilities, as well as the ability of the applicant to travel safely alone. It will help determine whether the client is more suitable for custom transit or conventional transit, or a combination of both.

The current B.C. Transit fleet is versatile and has made improvements in accessibility, according to a staff report, with buses that can transport people using wheelchairs, scooters, walkers and other mobility aids. Educating riders about the services that are available is one of the goals of the new registration process.

RELATED: RDN to curb handyDart ‘no-shows’

RDN Custom Transit has on its waiting list more than 100 requests for subscription trips, which are regularly scheduled trips on one or more days per week at the same time each day, for which a client does not need to continuously call in to book them. Due to the importance of these trips in clients’ day-to-day lives, subscription trips are in high demand and there is limited availability, causing some clients to be on a waiting list.

But there is also high percentage of unmet trips, seven per cent, which exceeds the recommended target of one per cent. With the region’s population growing and demand for custom transit services increasing, emphasizing the need for a better process will ensure that the regional district remain focused on and available to customers who require the specialized services the most, the RDN says.

Michael.Briones@pqbnews.com

Like us on Facebook and follow us on Twitter 

Just Posted

LETTER TO THE EDITOR: Leadership needed on environment

We need to insist that federal parties take a stand on tackling climate change, says letter writer

Thief in Nanaimo steals tablet from vehicle, tries to make online purchases

RCMP remind motorists not to leave valuables in vehicles overnight

RDN grants $1.1 million for replacement of leaky pipes in Cedar

Tender for installation of PVC pipe on Cedar Road area closes Oct. 9

Fire official deems morning fire at Nanaimo school suspicious

Nanaimo Fire Rescue extinguishes fire at portable at École Océane

Nanaimo hotel tax set to go up

Hospitality association lays out five-year plan for tourism in Nanaimo

Kids meet machines at diabetes research fundraiser at Nanaimo’s port

Meet a Machine was held Saturday at the Port of Nanaimo

B.C. Lions hype-man marks 15 years of cheers

Crazy P cheers, chants, bangs his drum and spreads a message of love

Island music trivia tournament a hit on World Alzheimer’s Day

More than $13,000 raised by people naming that tune

Festival parade ‘jazzes’ up downtown Nanaimo

Nanaimo International Jazz Festival closes with Laila Biali Trio Sunday

Opposition to 388 Machleary proposal over-extends public hearing

Nanaimo residents 10-1 against development plan in Old City Quarter, public hearing to be continued

Nanaimo Astronomy Society guest will talk about array of antennas

Guest speaker tells about working with 16-kilometre radio observatory in Chile

Nanaimo high school students cut class to attend climate action rally

Extinction Rebellion Nanaimo rally raises awareness, demands action against climate change

PHOTOS: Steller sea lion with plastic around neck rescued on Vancouver Island

Rescue staff determined the plastic band cut the protected animal’s neck approximately two inches

Nanaimo beekeepers take down nest of giant hornets

One nest eradicated at Robins Park, but there are still Asian giant hornets around

Most Read