Central Island 911 has a new fire dispatch service provider. (E-Comm 911 photo/Submitted)

Central Island 911 has a new fire dispatch service provider. (E-Comm 911 photo/Submitted)

City of Nanaimo, RDN transitioning to fire dispatch service from City of Surrey

Switch anticipated to save $3.5 million over five-year period

The City of Nanaimo and the Regional District of Nanaimo are transitioning fire dispatch services from Nanaimo FireComm to the City of Surrey.

Nanaimo FireComm is operated by the City of Nanaimo and the decision to transition to a new service provider was made due to the technology upgrades that would be required for the Next Generation 911 platform and rising operational costs, according to an RDN press release.

The move is estimated to save $3.5 million in technology upgrades and operating expenses over a five-year period, the press release said.

After exploring alternative service providers, the City of Nanaimo and the RDN accepted a proposal from the City of Surrey based on its ability to deliver full dispatch services, capacity to handle increases in service demand during major incidents, post-disaster facilities and a competitive cost structure, said the press release.

The Central Island 911 partnership was established in 1994 and provides a 911 Public Safety Answering Point service administered through an agreement with ECOMM and a fire dispatch service currently administered by the City of Nanaimo through Nanaimo FireComm, the RDN said.

The Central Island 911 partnership with the City of Nanaimo and the RDN, under the new fire dispatch service provider, will ensure the service continues to be delivered in an efficient and cost effective manner.

The City of Surrey will have the ability to dispatch multiple agencies and support multi-jurisdictional incidents that occur within the City of Nanaimo and RDN Electoral Areas A, B and C (South Wellington, Cassidy, Cedar, Gabriola and surrounding islands, Extension, East Wellington and Pleasant Valley) and the District of Lantzville, according to the press release.

RELATED: Fire Rescue’s 911 dispatch service to be contracted out

RELATED: New fire hall adheres to upgraded comm requirements

READ MORE: Qualicum Beach council approves location of Telus communications tower

“We are pleased to maintain our long-established Central Island 911 partnership with the City of Nanaimo,” said Tyler Brown, RDN board chairperson, in the press release. “Together, we are continuing to provide a resilient and effective 911 service to our communities.”

“Technological advancements have positive impacts that we enjoy each and everyday; however, sometimes the advancements require updates that organizations, certainly local governments, are unable to manage due to the costs and complexities associated with them,” said Leonard Krog, Nanaimo mayor and RDN director, in the press release. “As we transition to a new service provider, I want to take this opportunity to thank all the staff who have worked in our Fire Dispatch Centre.”

The City of Surrey currently provides fire dispatch services to 41 agencies across British Columbia, handling over 80,000 calls annually. Their extensive operations ensure the level of service our communities expect on a day to day basis will be maintained while having the resources on-hand to respond to large increases in call volume and fire dispatch support services, the press release said.

— NEWS Staff

Like us on Facebook and follow us on Twitter 

NanaimoNanaimo Regional District

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Quitting smoking can start with becoming a non-smoker for just a day, says medical director of community health in Nanaimo. (Stock photo)
LETTER TO THE EDITOR: Plenty of support available to help people quit smoking

Doctor urges smokers to try to become non-smokers for a day tomorrow, Weedless Wednesday

Vancouver Island University. (File photo)
Province announces funding for VIU to train mental health workers

Provincial government says pandemic has intensified need for mental health supports

The City of Nanaimo’s Community Services Building at 285 Prideaux St., where the 7-10 Club is located, will host a warming centre seven days a week through March 31. (City of Nanaimo photo)
Warming centres for people experiencing homelessness open today in Nanaimo

City of Nanaimo and social agencies partnering on Wallace and Prideaux locations

Terry David Mulligan. (Submitted photo)
AUDIO: Interview with broadcaster and Island resident Terry David Mulligan

PQBeat podcast asks Nanoose Bay resident about radio and TV career, wine and more

Provincial health officer Dr. Bonnie Henry prepares a daily update on the coronavirus pandemic, April 21, 2020. (B.C. Government)
B.C. adjusts COVID-19 vaccine rollout for delivery slowdown

Daily cases decline over weekend, 31 more deaths

Health-care workers wait in line at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. THE CANADIAN PRESS/Nathan Denette
Canadians who have had COVID-19 should still get the vaccine, experts say

Pfizer-BioNTech and Moderna vaccines were found to have a 95 per cent efficacy

An empty Peel and Sainte-Catherine street is shown in Montreal, Saturday, Jan. 9, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
Poll finds strong support for COVID-19 curfews despite doubts about effectiveness

The poll suggests 59 per cent remain somewhat or very afraid of contracting COVID-19

A Courtenay resident labours to remove the snow build-up from around her car in February 2019. The area may see snow throughout the coming weekend. Black Press file photo
Snow, winter might not be done with Vancouver Island quite yet

Flurries, snow and cold temps predicted for the weekend for mid-Island

Egg producers in B.C. aren’t obligated to reveal their production sites. (Sarah Simpson/Citizen)
Officials say there’s not enough Vancouver Island eggs to meet demand

BC Egg Marketing Board doesn’t regulate labelling, supply needed from off-Island

A female prisoner sent Langford police officers a thank-you card after she spent days in their custody. (Twitter/West Shore RCMP)
Woman gives Victoria-area jail 4.5-star review in handwritten card to police after arrest

‘We don’t often get thank you cards from people who stay with us, but this was sure nice to see’: RCMP

An elk got his antlers caught up in a zip line in Youbou over the weekend. (Conservation Officer Service Photo)
Elk rescued from zip line in Youbou on Vancouver Island

Officials urge people to manage items on their property that can hurt animals

Emma Nunn from Alberni Valley Rescue Squad waits at the summit of Mount Arrowsmith for the rest of the AVRS rope rescue team on Sunday, Jan. 17, 2021. (PHOTO COURTESY DAVE POULSEN, AVRS)
UPDATE: Injured hiker among three rescued in the dark from Mount Arrowsmith

‘It was a very bad, very precarious spot to be able to locate them’

Most Read