The City of Nanaimo is experiencing technical difficulties with its new recreation registration software. (News Bulletin file)

City of Nanaimo parks and rec online registration offline

Recreation Nanaimo launched yesterday for registration, but suffered glitches

The City of Nanaimo doesn’t have an estimated time for when its new Recreation Nanaimo registration system will be back online.

The city was replacing a 21-year-old system with one from PerfectMind Inc., which accepts online credit card payment. The system launched Wednesday and after experiencing technical difficulties, the city issued a press release offering apology.

Liz Williams, city manager of recreation services, said it was the online payment portal that wasn’t functioning. Customers could fill their online shopping cart, but when they went to process the payment, it was getting “caught up.”

“I don’t really know where the problem was … we have a provider, the provider has other providers that work with the different components of payment. We still don’t know ultimately what the problem was. We have to hear back from our provider. The product that we’re using, it’s PerfectMind software, and that product is working, it’s just the payment that had some glitches yesterday.”

RELATED: City of Nanaimo activity registration gets a refresh

Williams said the city is awaiting for assurances from the provider that yesterday’s issues won’t occur again before it will open the online portal again.

In the meantime, city facilities are open and people can register in person or by calling 250-756-5200.

Williams apologizes for the inconvenience and empathizes with people trying to register yesterday.

“We can certainly relate to their frustration [Wednesday] because it was frustrating for us,” Williams said.



reporter@nanaimobulletin.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

LETTERS TO THE EDITOR: Community policing office’s closure will impact safety in the area

Strong police and bylaw presence needed in neighbourhood, say letter writers

Stolen gargoyle returns to its perch in south Nanaimo

Petey, a concrete gargoyle statue, was returned by police after City of Nanaimo crew found it

RDN Transit to see rollout of 15 new HandyDart buses

Buses will have temporary protective barriers installed to prevent spread of COVID-19

RDN says water in French Creek still potable despite levels of iron, manganese

Strategy to improve water quality being established

United Way distributes $120,000 in federal funding to seniors in need during pandemic

Salvation Army, Eden Gardens, hospice society among groups granted money

Mission prison COVID-19 outbreak ends, 9 new cases in B.C.

New positive test at Port Coquitlam care home

Beefs & Bouquets, May 27

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

Man who bound, murdered Vancouver Island teen still a risk to public: parole board

Kimberly Proctor’s killer is still ‘mismanaging emotions,’ has had ‘temper tantrums’

VIDEO: Humpback whales put on quite a show

The ‘playful’ pod lingered by a Campbell River tour operator’s boat for quite some time

Facing changes together: Your community, your journalists

The COVID-19 pandemic has changed the world in ways that would have… Continue reading

Getting hitched at historic B.C. gold rush town still on table during COVID-19 pandemic

Micro-weddings, online visits, offered at Barkerville Historic Town and Park

Revelstoke woman finds welcoming letter on her Alberta-registered truck

There have been multiple reports online of vandalism to vehicles with Alberta licence plates

Spirit bear possibly spotted in West Kootenay

A local resident spotted the white-coloured bear while on an evening trail run near Castlegar on May 27

B.C. businesses ‘can’t shoulder burden’ of COVID-19 sick pay

Trudeau’s plan should be tied to federal emergency aid

Most Read