Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

The tail of an Air Canada Boeing 787-8 Dreamliner aircraft is seen at a hangar at the Toronto Pearson International Airport in Mississauga, Ont. (THE CANADIAN PRESS/Mark Blinch)

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

READ MORE: Air Canada, WestJet expected to take financial hit from 737 Max 8 ban

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Natalie Schachar, The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

Nanaimo baseball stadium lighting project costs increasing by $350,000

Finance committee recommends LED lights at Serauxmen Stadium

Tribal Journeys go through Snaw-Naw-As, Snuneymuxw, Stz’uminus territory

Paddlers now in Ladysmith en route to final stop in Lummi, Wash.

LETTER TO THE EDITOR: Housing and opioid crises the real threats

Letter writer shocked that someone could blame vulnerable citizens for Nanaimo’s tarnished image

Nanaimo-Opoly will let board game players deal Harbour City properties

Victoria’s Outset Media and Walmart Canada partner on local edition of popular game

Nanaimo RCMP arrest individual in connection with stolen e-bike

Arrest made following traffic stop on July 12

Rich the Vegan scoots across Canada for the animals

Rich Adams is riding his push scooter across Canada to bring awareness to the dog meat trade in Asia

World’s fastest bathtub racer to be determined this weekend in Nanaimo

Great International World Championship Bathtub Race caps full weekend of downtown events

Recall: Certain Pacific oysters may pose threat of paralytic shellfish poisoning

Consumers urged to either return affected packages or throw them out

How a Kamloops-born man helped put us on the moon

Jim Chamberlin did troubleshooting for the Apollo program, which led to its success

Sexual harassment complaints soaring amid ‘frat boy culture’ in Canada’s airline industry

‘It’s a #MeToo dumpster fire…and it’s exhausting for survivors’

How much do you know about the moon?

To mark the 50th anniversary of the first lunar landing, see how well you know space

Beefs & Bouquets, July 18

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail bulletinboard@nanaimobulletin.com

Celebrity adds star power to Green Party town hall in Nanaimo

Pamela Anderson attended with representatives from U.S.-based environmental group

Body, burning truck found near northern B.C. town

RCMP unsure if the two separate discoveries are related

Most Read