When it comes to creating the home of your dreams, having a good team in place is critical to ensuring the building process goes smoothly.
When Pheasant Hill Homes Ltd. founder Ken Connolly began assembling a team for his growing Nanaimo construction company, he wanted to make sure the tradespeople and office staff he hired shared his philosophy for putting the client first.
“One thing I’ve instilled in my staff over the years is, ‘we’re not going to a job site, we’re creating or re-creating our clients’ homes,’” he says. “Our team works hard to keep in mind how intimately involved clients are with the building process. It’s very satisfying to see the larger group we have here today treating people in that consistent manner.”
Skilled trades listen closely to your requests
Connolly, a former subtrades worker who has loved building things since he was a teenager, began as Pheasant Hills’ lone employee in 1999. He has since surrounded himself with talented tradespeople capable of intricate woodwork and timber framing – the current staff lists five Red Seal carpenters and a crew of enthusiastic apprentices.
Pheasant Hill focuses on custom homes for its new builds and as such, there’s frequent interaction with clients. Team members listen closely to requests and suggestions as a way to provide clients with a good overall experience, Connolly says. “Not only are they excellent craftsmen, they are very good human beings to work with.”
Choosing Pheasant Hill Homes has other benefits:
- Keeping your budget in check – Project managers provide monthly financial updates during the project to let you know where things are at. It’s a process that helps nine out of 10 projects come in under budget, Connolly says. “We pay special attention up front to our clients’ goals and we put extra effort into the budgeting process.”
- Experts in energy-efficient homes – Not a fan of drafty rooms or high utility bills? Ask about the option of building energy efficiencies into your new house or renovation project. With the ability to build a home that uses 15 per cent of the energy of a traditional home, it’s an investment that adds long-term value, Connolly says.
- Complete design services – To reduce your legwork, Pheasant Hill can handle design and plan development, organizing interior and landscape design, and other services if you wish. They work closely with a network of professionals around Nanaimo.
- Repeat business a good sign – Of the jobs Pheasant Hill completed last year, 78 per cent were either repeat customers or referrals from previous clients. “That tells me people feel they were treated fairly and appreciated how things went.” Connolly says.