5 ways Steve Marshall Ford’s new service manager wants to earn your business

Quality, selection, customer service and more create customers for life

To say Rob Vanden Elsen has the car industry in his blood is an understatement. Not only was his father service manager for Steve Marshall Ford in Campbell River, but his grandfather was also an automotive mechanic.

Knowing he also wanted a career in the business, Vanden Elsen started as a teen cleaning the shop in Campbell River. Moving to Steve Marshall Ford in Nanaimo and earning certification as a Ford master technician, today he welcomes clients as the service manager. After 20 years with Ford, he enjoys the variety his work provides and the opportunity to give clients an exceptional driving experience.

“Every day is different. No vehicle is the same so you constantly have to think on your feet and work with each customer to find the best solutions,” he says.

Bringing that history, enthusiasm and experience to the Steve Marshall Ford, Vanden Elsen encourages the community come see what the local dealership has to offer.

Reason 1. The quality of the brand. Few marques have the history of Ford, and whether it’s the new Mustang that revs your engines, the economical Focus or the family-friendly Escape, discover your next favourite new car here.

Reason 2. Sensational pre-owned selection. With dozens of quality, mechanically inspected pre-owned vehicles in stock, find a great selection of Ford models and other quality lines. No wonder they’re a repeat winner for “Best Place to Buy a Used Vehicle” in addition to “Best Auto Servicing!”

Reason 3. Customers come first. From the sales floor to the service department, customers are at the heart of the Steve Marshall world. The relationship that begins with choosing the perfect Ford F-150 continues with the factory-trained technicians committed to making your new vehicle ownership easy, worry-free and fun.

Reason 4. Questions asked and answered. Working hand-in-hand with Steve Marshall’s professional sales staff, Vanden Elsen and his service department welcome technical and mechanical questions from customers considering a new purchase. Get the information you need to choose the vehicle that meets your needs now and in the future.

Reason 5. Trust. The new technology that gives today’s vehicles the features drivers love also requires specialized training to keep everything running at its best. Steve Marshall’s Ford factory-trained technicians are eager to expand their knowledge and experience to care for your vehicle like it was their own.

Serving Nanaimo and the central Island, Steve Marshall Ford is the region’s premier dealer for Ford vehicles. Visit today or view their inventory of new and pre-owned vehicles online, where you’ll also find warranty, service and financing information.

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