The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Local businesses that go above and beyond honoured at annual gala

Better Business Bureau of Vancouver Island Torch Awards go Nov. 2 at the Union Club

A gala highlighting the best of business and celebrating those going above and beyond for their customers goes next month.

Each year the Better Business Bureau of Vancouver Island honours companies that demonstrate ethics and integrity with the annual Torch Awards.

“I always say to the judges these are all A-plus businesses and all of them deserve an award,” says Rosalind Scott, president and CEO of BBB Vancouver Island that serves Vancouver Island, the Gulf Islands, Haida Gwaii and Powell River.

“We’re looking for what makes them just that much better than the other guy.”

This year 65 businesses had nominations, narrowed to winners and finalists in 16 categories at this year’s Torch Awards on Nov. 2 at the Union Club in Victoria.

The stories are often inspired simply by the “right thing to do,” Scott says. “This is exceptional service, exceptional caring about consumers.”

RELATED: BBB open for Torch Award nominations

Nominations of the past include stories of workers who take into account a brand new baby’s nap schedule, or those who came out to fix a stove on Thanksgiving, in time to rescue a large family gathering.

Many nominations leave Scott, and judges, in tears.

“They do it because they know how difficult this is and how incredibly expensive this is, and they just do it,” Scott said.

Even the little tales of going above and beyond are recognized. Among her favourites is a story of a staffer at a pet shop, where a child, whose goldfish died, went to pick out a new one.

“They’re there to buy a goldfish … this is not a big purchase. The person working in the store spent a half an hour with this child helping the child pick out a goldfish,” Scott says. “That’s the stuff that makes the business great.”

While many a story are well crafted with love, it’s the intent that earns an award.

“The most moving testimonial I’ve ever seen was written by a very elderly man on a piece of scrap paper, in pencil,” Scott says. The man was a Holocaust survivor who talked about the incredible customer service he got and how respected he felt despite being a little forgetful and his imperfect English.

The Nov. 2 Torch Awards gala at the Union Club has a Havana Nights theme (tickets at bbb.org) to go along with the “celebration” rather than competition element.

“It’s a party. It’s not a competition. These people are all winners, so we decided a long time ago, let’s treat it like that,” Scott says.



c.vanreeuwyk@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

 

The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

The 2017 Torch Awards at The Union Club in Victoria. (Courtesy BBB Vancouver Island)

Just Posted

Nanaimo City Hall. (News Bulletin file photo)
Councillors have a chance to tweak project timelines in City of Nanaimo’s financial plan

Potential property tax increase now at 3.0 per cent, budget meetings continuing

The driver of a car that crashed in downtown Nanaimo Tuesday is facing multiple charges. (Chris Bush/News Bulletin)
RCMP recommending impaired driving charge after crash into lamp post in downtown Nanaimo

Driver sped away after ‘heated argument’ in another part of downtown, say RCMP

A 53-unit building to be built at 6010 Hammond Bay Rd. (City of Nanaimo image)
Province announces support for 50 units of affordable housing on Hammond Bay Road

Building B.C. Community Housing Fund partners with Nanaimo Affordable Housing Society

Beef to the business at the mall that told me I had to provide personal information for COVID tracing. After assuring me I would not receive marketing e-mails, they proceeded to send me e-mails promoting their business.
Beefs & Bouquets, Dec. 2

To submit a beef or a bouquet to the Nanaimo News Bulletin, e-mail editor@nanaimobulletin.com

A truck arrives with a load of logs at Western Forest Products’ mill in Ladysmith. More work will be coming to the Ladysmith sawmill in February, says WFP. (Black Press file photo)
More work at Ladysmith mill in new year, says Western Forest Products

Company says Ladysmith operation to see second shift in February

Eric Byres, industrial control engineer and CEO of Lantzville-based aDolus Technology, didn’t expect his company to win the 2020 New Ventures B.C. competition, but says he will use the $135,000 in first-place prize money to hire more development staff. (Chris Bush/News Bulletin)
Lantzville-based cyber-security start-up wins $135K innovation competition

Industrial control systems security company, aDolus Technology, wins New Ventures B.C.’s top prize

Island Health is expanding COVID-19 testing in Nanaimo with a new testing location at Vancouver Island University. (News Bulletin file photo)
Island Health expands COVID-19 testing in Nanaimo

Health authority opens new testing site with double the capacity at Vancouver Island University

Victoria’s Royal Jubilee Hospital took in two COVID-19 patients from Northern Health as part of a provincial agreement. (Black Press Media file photo)
Victoria hospital takes in two COVID-19 patients from Northern Health

Royal Jubilee Hospital takes patients as part of provincial transport network

B.C. Premier John Horgan on a conference call with religious leaders from his B.C. legislature office, Nov. 18, 2020, informing them in-person church services are off until further notice. (B.C. government)
B.C. tourism relief coming soon, Premier John Horgan says

Industry leaders to report on their urgent needs next week

Provincial health officer Dr. Bonnie Henry updates B.C.’s coronavirus situation at the legislature, Nov. 30, 2020. (B.C. government)
Hockey team brought COVID-19 back from Alberta, B.C. doctor says

Dr. Bonnie Henry pleads for out-of-province travel to stop

An RCMP cruiser looks on as a military search and rescue helicopter winds down near Bridesville, B.C. Tuesday, Dec. 1. Photo courtesy of RCMP Cpl. Jesse O’Donaghey
B.C. Mountie, suspect airlifted by Canadian Armed Forces from ravine after foot chase

Military aircraft were dispatched from Comox, B.C., say RCMP

A logo for Netflix on a remote control is seen in Portland, Ore.,Aug. 13, 2020. Experts in taxation and media say a plan announced Monday by the government will ultimately add to the cost of digital services and goods sold by foreign companies. THE CANADIAN PRESS/AP-Jenny Kane
‘Netflix tax’ for digital media likely to raise prices for consumers, experts say

The government says Canadian companies already collect those taxes when they make digital sales

Most Read