Changes in store for FortisBC billing
To the Editor,
Re: Accurate billing takes some effort, Letters, Jan. 17.
I’m writing in response to a letter from Dave Noble regarding bill estimates, a FortisBC practice we’re phasing out.
As Noble points out, our practice was to use meter estimates for bills every other month. Over the next three months, we are rolling out a new monthly meter reading schedule that will eliminate the need for regular estimates and lead to greater billing accuracy.
We expect this change will also help our customers move away from submitting their own meter reads; however, in the meantime if customers want to submit their own meter readings to us, they can do so by calling us or signing into https://accounts.fortisbc.com.
This and other changes are being made based on our customers’ feedback on how to serve them better.
Tom Loski
vice-president
customer service
FortisBC
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