Bus pass policy needs to be fair

I can provide proof of purchase but policy states a list pass cannot be replaced

To the editor,

I am furious with Nanaimo transit for what is a grossly unfair rule.

I purchased my first monthly bus pass for June at a cost of $67.50. I am not used to having the pass and it is just a flimsy, laminated card. On June 6, I realized I had lost it, likely when juggling an armful of items while boarding the bus. I can provide proof of purchase but policy states a list pass cannot be replaced. Are you kidding me? I paid good money for it and six days into the month have to dish out nearly $70 again?

I am on a partial CPP disability with limited income. This is unfair policy and a cash grab. I am certain I am not the only person to lose a bus pass. Who do you think you are, Nanaimo transit? I should be able to get a replacement card. Charge $10 to do so or a small fee.

I paid to ride the bus for the month, not to guard a foolish little card with my life that isn’t worth the paper it’s printed on. You mass manufacture them so give me a break. You need to fix this.

Tamara Parsons, Nanaimo