Accurate billing takes some effort
To the Editor,
Re: Natural gas prices absurd, Letters, Jan. 8.
If it was only the gas price gouging that Fortis had a problem with.
I have recently argued with Fortis over their estimate readings every second month.
I was getting readings on the estimate days that were way too high–Fortis uses a system in which they go back 18 months on your record consumption to bill you with.
I informed them that I have only occupied the residence for six months and have not even used the furnace since the day I moved in.
I maintained that process puts a burden on the seniors and low income residents to have to wait a month.
Fortis gives you a credit, but a credit does not put food on the table.
I have looked up the Fortis website and found call-in meter reading months and dates.
I use that to get an accurate reading and billing in my area, and now I no longer get ridiculous bills.