Opinion

Accurate billing takes some effort

To the Editor,

Re: Natural gas prices absurd, Letters, Jan. 8.

If it was only the gas price gouging that Fortis had a problem with.

I  have recently argued with Fortis over their estimate readings every second month.

I was getting readings on the estimate days that were way too high–Fortis uses a system in which they go back 18 months on your record consumption to bill you with.

I informed them that I have only occupied the residence for six months and have not even used the furnace since the day I moved in.

I maintained that  process puts a burden on the seniors and low income residents to have to wait a month.

Fortis gives you a credit, but a credit does not put food on the table.

I have looked up the Fortis website and found call-in meter reading months and dates.

I use that to get an accurate reading and billing in my area, and now I no longer get ridiculous bills.

Dave Noble

Nanaimo

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